1. Who we are

We are LUNAKNOT LIMITED (路納聯有限公司), a company registered in Hong Kong. Our website address is lunaknotapparel.com. You can reach us at help@LunaKnotApparel.com.

This privacy policy explains what information we collect from you when you visit our site or buy something from us, and how we use that information.

2. What information we collect

When you place an order:

  • Your name, email address, shipping and billing addresses

  • Phone number (so the courier can contact you)

  • Payment details (we don’t store your full card number – our payment processor handles that)

When you browse our site:

  • Your IP address and what device you’re using

  • Which pages you visit and how long you stay

  • What you click on

When you contact us:

  • Whatever information you include in your message (like your order number, questions, etc.)

3. How we use your information

We use your information for these main reasons:

 
 
What we use it for Why
Process and ship your order So you actually get what you paid for
Take payments and prevent fraud To keep your money safe
Reply to your questions Because you asked
Send you order updates So you know when your stuff arrives
Improve our website To make it easier to shop

About marketing emails: We will only send you promotional emails if you sign up for them. You can unsubscribe anytime – just click the link at the bottom of any marketing email or tell us at help@LunaKnotApparel.com. We don’t share your email with random third parties for their own ads.

4. Who we share your information with

We don’t sell your personal information to anyone. But we do share it with a few trusted partners to make your order happen:

  • Payment processors – to charge your card securely

  • Shipping companies – to deliver your package

  • Email service – to send you order confirmations

These partners only get the information they need to do their job, and they’re not allowed to use it for anything else.

We may also share information if required by law – for example, if a Hong Kong court or government agency asks for it.

5. Cookies

Cookies are small files that websites put on your browser. We use them to:

  • Remember what’s in your shopping cart

  • See how people use our site (like which products are popular)

  • Make the site work properly

You can turn off cookies in your browser settings, but then some parts of the site might not work right – like being able to add items to your cart.

We don’t use cookies to personally identify you.

6. How long we keep your information

We keep your information for as long as we need it:

 
 
Information How long we keep it
Order details As long as required by Hong Kong tax laws (usually several years)
Customer service messages Around 1-2 years, in case you have follow-up questions
Marketing email consent Until you unsubscribe

When we don’t need your information anymore, we delete it or remove your name from it.

7. Your rights (under Hong Kong law)

Since we’re a Hong Kong company, we follow the Personal Data (Privacy) Ordinance. That means you have the right to:

  • Ask what information we have about you

  • Correct anything that’s wrong

  • Ask us to delete your information (though we may need to keep some for legal reasons, like tax records)

If you want to request a copy of your information or make a correction, email us at help@LunaKnotApparel.com. We’ll respond within 40 days – that’s the legal requirement in Hong Kong. We may charge a small fee for access requests to cover our admin costs.

If you’re not happy with how we handle your data, you can complain to the Hong Kong Privacy Commissioner:

  • Website: www.pcpd.org.hk

  • Phone: (852) 2827 2827

  • Address: 12/F, Sunlight Tower, 248 Queen’s Road East, Wan Chai, Hong Kong

But please reach out to us first – we’d rather fix the problem directly.

8. Children

Our products are for adults. We don’t knowingly collect information from anyone under 16. If we find out we’ve accidentally collected a child’s information, we’ll delete it right away. Please contact us if you’re aware of this happening.

9. Links to other sites

Sometimes we link to other websites (like a payment page or a social media post). This privacy policy only applies to our own site. If you click a link to another site, they have their own privacy rules – we’re not responsible for what they do.

10. Changes to this policy

If we ever change this policy, we’ll update the “Last updated” date at the top. If we make a really important change, we might also send an email or put a notice on our site.

By continuing to use our site after changes are posted, you’re accepting the updated policy.

11. Contact us

If you have any questions – about privacy, your data, or anything else – just email us:

Email: help@LunaKnotApparel.com

Company: LUNAKNOT LIMITED (路納聯有限公司)

Business Registration No.: 78611047

Address: RM5058, 5/F, YAU LEE CENTRE, 45 HOI YUEN ROAD, KWUN TONG, HONG KONG